FAQ
What is Mirada?
At Mirada, play is about more than fun, it’s about connection. Our soft toys are designed to bring families closer, spark imagination, and create moments of pure joy. Each Mirada toy is a bundle of love, made to be a child’s first best friend. Mirada mission is to provide children with quality creative products that foster personal expression and build self-esteem.
What products do we offer?
Our product range covers from soft toys, DIY bag range, kid’s cosmetics, puzzles,
fur notebook and DIY scrapbooks & craft kit. Mirada product are manufactured in India and adhere to global quality standard. Our product comes with assurance of ‘Safe for your child & fair to workers’.
How do we develop our products?
Mirada products are developed with imagination, engineered with precision, and perfected with safety. At Mirada, product development begins with thorough research into emerging trends and child–parent preferences. Our design team transforms these insights into carefully engineered, high-quality prototypes. Each product undergoes rigorous testing and refinement to meet global safety and performance standards.
Are Mirada products safe for my children?
Yes. Every Mirada product is 100% safe and non-toxic. All our products are in full compliance with Indian (BIS) Safety Standards. All our toys strictly undergo multiple layers of testing throughout development.
What materials are used in the products?
Our Products are made from 100% polyester soft plush fabric with secure stitching. The filling for toys is also polyester or microfiber. Each product is validated for strength, hygiene, chemical safety, and overall performance to ensure it meets the highest quality standards.
What payment methods do you accept?
We accept all valid debit cards, credit cards, UPI, payment wallets, and net banking.
Do you offer cash on delivery?
Yes, we offer cash on delivery at a nominal charge of Rs 50 for all orders up to Rs 5,000.
How long will my order take to be delivered to me?
All orders are delivered within 3-5 working days across India.
Where can I track my shipment?
You will first receive an email confirming your order once it has been placed. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse or you can email us at info@stingsmarketing.in and we’ll do it for you. You can expect a response from us within a day with your updated shipping status.
Who are our trusted courier partners?
Blue Dart – http://www.bluedart.com/
How much am I paying for shipping?
We offer free shipping on orders over Rs 999. For orders under Rs 999, a Rs 35 shipping fee is applicable.
How do I return a product?
To return an item back to Mirada please:
- Email us at info@stingsmarketing.in with the name of the product you are returning, your order number and the reason for your return.
- We will generate a pickup from your address with our trusted delivery partner.
- We will refund your account once your return has been delivered to our warehouse. Refunds can take up to 10 business days to reflect on your Original payment method.
What is our return policy?+
- We offer hassle-free returns within 10 days of purchase. To initiate a return, just email us at info@stingsmarketing.in with your order number, and we will arrange for the product to be picked up from your location.
- If you receive an incorrect, incomplete, defective, or damaged product, we’d be happy to replace it at no additional cost.
- If you wish to return the product due to a change of mind or personal preference, we kindly request that the shrink wrap remains unopened, as it is necessary to process the return.
How do I exchange a product?
We entertain exchanges only if there are items missing from the box. If you wish to exchange your product, please send us an email at info@stingsmarketing.in.
How can I cancel an order that is placed?
You can cancel your order at any time. Simply email us at info@stingsmarketing.in
with your order number and we will cancel the order.
Bulk Discounts and Return Gifting?
Hosting a birthday party? Reach out to us at info@stingsmarketing.in for bulk discounts and special offers.
Distributors & Dealers
We do offer products on a wholesale basis. Write to us at info@stingsmarketing.in
or contact us at +91-0000000 to know more.